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FAQ

Do I need to have an account to place an order?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

  • Quick checkout process
  • Easily view your order status and order history
  • Receive updates detailing our new releases and special promotions
What if I forget my password?

On the login page, click “Lost password?” and you’ll be redirected to a new page where you can begin the process of password recovery.

What if I entered the wrong email address?

Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX), as well as PayPal. We do not accept personal checks, money orders, direct bank transfers, or cash on delivery.

How secure is my online order?

At HiiGadgets, your payment is secure every step of the way. When purchasing online with your credit card, all of your information is entered into a SSL secure web page. Your information is then encrypted and sent directly to our credit card provider's network (where your card and transaction are authorized and approved). Your credit card information is NOT stored on our servers.

How do I change or cancel my order?

Please contact us in the first 24h you did your order to cancel your order.

Please note that any orders that have already been packed or shipped cannot be canceled.

Can I change my shipping address after placing an order?

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. If you are on vacation, please have your purchase sent to your residential address rather than your vacation address. Occasionally it can take some time to clear customs and you don’t want to miss your purchase!

 

Can I use several discount codes in one order?

Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise

What do I do if there are items of my order missing?

If something is still missing, please contact us immediately!